Privacy policy

Policy Reviewed / Effective Date: December 14, 2020

 

This Privacy Policy applies to vtivision.com and information collected through other websites owned and operated by Visioneering Technologies, Inc. (“Visioneering”) (collectively, the “Site”) that we link to this Privacy Policy.

Visioneering is based in the United States, so any information we collect through this Site or that you provide to us will be transferred to and maintained in the United States. By using this Site and/or providing us with your information, or that of one of your clients, you understand and agree that such personally identifiable information will be transferred to the United States and subject to disclosures and uses in accordance with U.S. law and as described in this Privacy Policy.

By providing personally identifiable information to us, you explicitly consent to the collections, uses, and disclosures of information described in this Privacy Policy, including the transfer of that information to the United States, and are responsible for obtaining any consent or providing any notices required for such transfer.

This Privacy Policy includes the following sections, which are briefly summarized below. You should read the entire Privacy Policy. You may use the links below to be directed to the full text of each section to find more detailed information about each topic:

 

1. What information do we collect?

We collect information you provide, for example when you register, and may also collect information about the device you use to visit our Site. This may include user ID, password, name, email address, mailing address, practice information, profession or phone number and information you provide about one of your clients, such as prescription information. We collect data such as IP address, domain name, browser type, date and time of visit, information about your use of our Site, whether our ads are clicked or if our email is opened, and other log file data. All of your transferred information will be handled in accordance with the Protected Health Information (HIPPA) Laws.

 

2. Do we use cookies?

Yes. We use cookies to remember, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about Site traffic and Site interaction. You may disable cookies, but it may affect your experience on the Site.

 

3. What do we use your information for?

We use the information we collect to provide our services, communicate with you, personalize your experience, understand Site use and improve our Site, for customer service, for promotional purposes, to enforce our terms and other agreements, for planning, to protect ourselves and others, for educational purposes, and to comply with the law.

 

4. What choices do you have about how we use your information?

You can choose not to provide information to us, but if that information is necessary for our services, we will not be able to provide them. You may always opt-out of commercial email we send.

 

5. How do we protect your information?

We implement a variety of security measures to help maintain the safety of your personally identifiable information. However, no security can provide absolute protection, and we cannot guarantee the security of any information you provide.

 

6. Do we disclose any information to outside parties?

We may disclose information to third party service providers that assist us with the purposes described in this policy, including the manufacture of products we offer. We may also disclose information if we enter a business transaction such as a corporate sale or merger, to protect our safety or that or others, to bring legal action against someone violating one of our policies, or as otherwise required by law.

 

7. Access and correction

You may access and correct most personal information we hold about you, subject to limited legal exceptions.

 

8. Opting out of emails

If you receive commercial email from us and would like to unsubscribe, you may use the “opt-out” tool in those emails.

 

9. Additional Information for Individuals in the European Economic Area (EEA), Switzerland and the United Kingdom

If you are a resident of the EEA, Switzerland or the United Kingdom, this section provides more information on the legal basis on which we process your information, and on your rights.

 

10. Additional Information for Individuals in Australia

If you are a resident of Australia, this section provides more information on the legal basis on which we process your information, and on your rights.

 

11. For Canadian users, specific to orders.vtivision.ca ordering / account management site

If you are a resident of Canada and use orders.vtivision.ca, this section provides more information on the legal basis on which we process your information, and on your rights.

 

12. Third party links

This Site may link to sites controlled by other parties. We are not responsible for these sites.

 

13. Children’s’ Online Privacy Protection Act Compliance

We do not knowingly collect or retain personally identifiable information from children under 13.

 

14. Online privacy policy only

This policy applies only to information collected through our Site.

 

15. Changes to our privacy policy

We may change this policy, so you should check it regularly.

 

16. Contacting us

You can contact us at info@vtivision.com.

 

What information do we collect?

We collect information from you when you register on our Site, place an order, respond to a survey, fill out a form or provide feedback or ask a question. Some of this information may be “personally identifiable information”, which means information that can be associated with you and can be used to identify you.

When ordering or registering on our Site, as applicable, you may be asked to enter your user id and password, name, e-mail address, mailing address, practice information, profession or phone number or other information. You may visit our Site without providing that information, but certain information will be required to place an order or register with the Site. We may also collect information about the browser and/or device that you are using to access our Site (such as the type of browser or device you are using, browser settings, and the device identification number). We also collect the information you provide us regarding your clients to allow us to provide our services. Such information may include information such as prescription information for the production or provision  of ophthalmic products (“Client Information“). We ask that you provide any such information to us in unidentifiable form such that we are not able to associate it with an identifiable individual. Where you provide us with Client Information, you must have provided any notices or obtained any consents necessary for the use and disclosure of such Client Information that you ask us to perform.

Device information may or may not be personally identifiable depending upon whether it is linked to the identity of or could be used to identify the user. We may automatically log information, such as a user’s IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer our Sites. We may collect statistical or non-personally-identifiable information about our users, such as which pages of our Sites are visited, how long a visitor stays on a particular page, the website from which a user came to our Site, which of our advertisements are clicked, whether email we send is opened, or similar such information. We also may collect aggregate information such as the total number of unique or return visitors to our Site, using our application, or visiting a particular page in a given timeframe. We may use this information to measure the use of our Sites and applications and to improve our content.

We may use Google Analytics, a third party provider of analytics tools, or a similar third party service to analyze information about visits to our Site. You can learn “How Google uses data when you use our partners’ sites or apps” at www.google.com/policies/privacy/partners/. For information about opting out of Google Analytics please visit: https://tools.google.com/dlpage/gaoptout.

All of your transferred Information will be handled in accordance with the Protected Health Information (HIPPA) Laws. Under HIPAA, protected health information (PIH) is considered to be individually identifiable information relating to the past, present, or future health status of an individual that is created, collected, or transmitted, or maintained by a HIPAA-covered entity in relation to the provision of healthcare.

 

Do we use cookies?

Yes. Cookies are small files that a Site or its service provider transfers to your computer or device’s hard drive through your Web browser (if you allow) that enables the Sites or service providers’ systems to recognize your browser and capture and remember certain information. We use cookies to help us remember, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. We may also permit other parties to collect personally identifiable information about an individual consumer’s online activities over time and across different Web sites when a consumer uses our Site.

Some Internet browsers offer what is referred to as “do not track” mechanisms for browser users to automatically signal privacy preferences to websites that they visit. Our site does not recognize these mechanisms, but you can disable cookies using your Internet browser settings. Please consult your browsers’ help function for information on how to disable cookies. Note that if you disable cookies, certain features of our Site may not function properly.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To communicate with you and to process transactions that you may request, including the use of Client Information to prepare your order in accordance with your order;
• To personalize your experience (your information helps us to better respond to your individual needs);
• To understand how our Site is used and improve our Site (we continually strive to improve our Site offerings based on the information and feedback we receive from you);
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
• To administer a contest, promotion, survey or another Site feature;
• To send marketing communications and to conduct market research, if you opt to receive further communications from us;
• To notify you of any changes with our Site which may affect you;
• To enforce the terms of use for our Site, or any other agreement you may have with us;
• For historical, statistical or business planning purposes;
• To prevent fraud and investigate potential misconduct;
• To provide educational opportunities and training certification; and
• To comply with the law and legal process.

We may use the personally identifiable information, and other information (other than Client Information) to compile statistics which are non-specific to you and do not identify you, and to create other aggregated and anonymous information. We may use and disclose such aggregated information to maintain and improve our Site, or for any other purpose we choose.

 

What choices do you have about how we use your information?

You have a number of choices regarding our collection and use of information through our Sites:

In cases where you are requested to affirmatively provide information, such as to register or to complete a form, or an application, or a survey on our Site, you may decline to do so. Please understand, however, that in some cases certain information is required to complete an application, form or survey, and if you decline to provide the information requested you may not be able to submit the application or request or to use certain functionalities of our Site(s).

If you would like to restrict the placement of cookies on your device, please see the discussion of cookies above.

In connection with your registration, or at any time after registering, you may choose whether to receive e-mail communications from us. You also can unsubscribe from receiving any commercial communications from us by following the unsubscribe instructions in any email you receive from us or changing your preferences through our Site(s). Please note that even if you opt-out of commercial communications, you may still receive transaction notices if you enter a transaction with us, notices of changes to our terms or privacy policy, or other messages that we are required to send by an applicable law.

 

How do we protect your information?

We implement a variety of security measures to help maintain the safety of your personally identifiable information.

Personally identifiable information may be accessed by persons within our organization, or any of our third party service providers, who require such access to carry out the purposes we describe in this Privacy Policy. Personally identifiable information we collect is managed from our offices located in Alpharetta, Georgia.

If you use this Site or mobile application, you are responsible for maintaining the confidentiality of any user ID and password or other access credentials that you may be provided. You should notify us immediately if any user ID and password or other access credentials we may issue you are compromised. We are not responsible for your failure to do so, or for any delay in shutting down your account after you make a report, and you are responsible for all actions taken under your user ID and password.

While we take steps to help protect the personally identifiable information we collect, no security measures can provide absolute protection. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described in this policy or as required by applicable law.

We may share personally identifiable information with third parties who assist us in carrying out the processing of information described in this Privacy Policy, including operating our Site, conducting our business, servicing your account, manufacturing or providing products offered through our Site, and processing orders for our products, so long as those parties agree to keep this information confidential.

We also may share your personally identifying information with any third-party, without your consent or approval and without notice to you, (i) as permitted or required by law, (ii) in connection with a corporate sale, merger, reorganization, dissolution, bankruptcy or similar event, (iii) under circumstances we believe reasonably necessary to protect the personal safety of our employees, users of the Site, or the public, (iv) to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our published policies, or (v) as is otherwise described in this Privacy Policy.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your personally identifiable information may also be collected across websites for learning or training purposes.

 

Access and correction

If you wish to request that we correct, change or remove any information about you that we may have collected, please contact us at info@vtivision.com.

To help protect against fraudulent requests for access to your personally identifiable information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your personally identifiable information before granting access. For example, we may require you to verify your identity before you access your personally identifiable information.

Please note, if the information we have about you is Client Information, typically, requests to access that information we process for one of our clients must be directed to that client.

 

Opting out of emails

For communications received via email, utilize the “opt out” functionality embedded within the email if you would like to be removed from our mailing list. Even if you opt out, however, we may continue sending certain communications (e.g., responding to an inquiry from you, communications related to a business transaction).

 

Additional Information for Individuals in the European Economic Area (EEA), Switzerland and the United Kingdom

In addition to the disclosures made elsewhere in this Privacy Policy with respect to our privacy practices, our legal basis for processing personal data we collect in the EEA, Switzerland and the UK can vary depending on the manner in which you use our Site or otherwise engage with us. Our legal basis for processing information about you that we collect about you through our Site is our legitimate interest as a data controller to administer our Site. In cases where you are asked to provide your consent, you can withdraw your consent at any time, although this will not affect the lawfulness of our processing prior to your withdrawal of consent. In the case of processing involving passive data collection and other processing for the administration of our Sites, such processing is undertaken pursuant to our legitimate interests as a data controller, including the operation of our Sites. We may process personal data where necessary for our compliance with a legal obligation to which we are subject. We also reserve the right to process personal data in the event we believe doing so is necessary to protect the rights of the data subject or another person. You have rights to data access, rectification, erasure, to restrict or object to processing, and data portability to the extent these rights are required by law. You also have the right to file a complaint with your data protection authority if you have concern about the manner in which we are processing your personal data. If you have any questions about our privacy practices, please contact us using the contact information at the end of this policy.

 

Additional Information for Individuals in Australia

In connection with the disclosures made elsewhere in this privacy policy with respect to our privacy practices, you may contact us via the contact information below if you believe we have violated the Australian Privacy Principles. Upon receipt of any such complaint, we will immediately investigate and, to the extent a violation has occurred, rectify it.

 

For Canadian users, specific to orders.vtivision.ca ordering / account management site:

 

Security of Data

The security and confidentiality of your personal information matters to us. For this reason, Visioneering Technologies, Inc. (VTI) has physical, technical and administrative controls in place to protect your Personal Information from unauthorized access, use, and disclosure. VTI evaluates these safeguards on an ongoing basis to help minimize risks from new security threats as they become known.

Unfortunately, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Analytics

We may use third-party Service Providers or in-house solutions to monitor and analyze the use of our Service.

 

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

Payment information provided for us to process credit cards is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Stripe – Their Privacy Policy can be viewed at https://stripe.com/us/privacy
• net – Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third-party Sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked Sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these Sites.

 

Children’s Online Privacy Protection Act Compliance

Our Site, products and services are all directed to people who are at least 13 years old or older. We do not intend or invite people under the age of 13 to visit our Site and we do not knowingly collect or retain personally identifiable information from children under the age of 13.

 

Online privacy policy only

This online privacy policy applies only to information collected through our Site and via email but not to information collected offline.

 

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page. If we make changes to the Privacy Policy, we will revise the “Effective Date” at the top of this Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the site. Your use of our Site means that you accept the revised Privacy Policy.

 

Contacting us

If there are any questions regarding this privacy policy, including how your personally identifiable information is used, if you would like to request access to or correction of your personally identifiable information, or if you wish to opt-out of receiving any communications from us, you may contact our Executive Director of Marketing using the information below.

Visioneering Technologies, Inc.
Attention: Layna L. Mendlinger, Executive Director of Marketing
10745 Westside Way, Suite 200
Alpharetta, Georgia 30005
United States of America
info@vtivision.com

MKT-WVTI-PS2
Reviewed & updated December 2020