Policy Reviewed / Effective Date: December 14, 2020
We collect information you provide, for example when you register, and may also collect information about the device you use to visit our Site. This may include user ID, password, name, email address, mailing address, practice information, profession or phone number and information you provide about one of your clients, such as prescription information. We collect data such as IP address, domain name, browser type, date and time of visit, information about your use of our Site, whether our ads are clicked or if our email is opened, and other log file data. All of your transferred information will be handled in accordance with the Protected Health Information (HIPPA) Laws.
We use the information we collect to provide our services, communicate with you, personalize your experience, understand Site use and improve our Site, for customer service, for promotional purposes, to enforce our terms and other agreements, for planning, to protect ourselves and others, for educational purposes, and to comply with the law.
You can choose not to provide information to us, but if that information is necessary for our services, we will not be able to provide them. You may always opt-out of commercial email we send.
We implement a variety of security measures to help maintain the safety of your personally identifiable information. However, no security can provide absolute protection, and we cannot guarantee the security of any information you provide.
We may disclose information to third party service providers that assist us with the purposes described in this policy, including the manufacture of products we offer. We may also disclose information if we enter a business transaction such as a corporate sale or merger, to protect our safety or that or others, to bring legal action against someone violating one of our policies, or as otherwise required by law.
You may access and correct most personal information we hold about you, subject to limited legal exceptions.
If you receive commercial email from us and would like to unsubscribe, you may use the “opt-out” tool in those emails.
If you are a resident of the EEA, Switzerland or the United Kingdom, this section provides more information on the legal basis on which we process your information, and on your rights.
If you are a resident of Australia, this section provides more information on the legal basis on which we process your information, and on your rights.
If you are a resident of Canada and use orders.vtivision.ca, this section provides more information on the legal basis on which we process your information, and on your rights.
This Site may link to sites controlled by other parties. We are not responsible for these sites.
We do not knowingly collect or retain personally identifiable information from children under 13.
This policy applies only to information collected through our Site.
We may change this policy, so you should check it regularly.
You can contact us at firstname.lastname@example.org.
What information do we collect?
We collect information from you when you register on our Site, place an order, respond to a survey, fill out a form or provide feedback or ask a question. Some of this information may be “personally identifiable information”, which means information that can be associated with you and can be used to identify you.
When ordering or registering on our Site, as applicable, you may be asked to enter your user id and password, name, e-mail address, mailing address, practice information, profession or phone number or other information. You may visit our Site without providing that information, but certain information will be required to place an order or register with the Site. We may also collect information about the browser and/or device that you are using to access our Site (such as the type of browser or device you are using, browser settings, and the device identification number). We also collect the information you provide us regarding your clients to allow us to provide our services. Such information may include information such as prescription information for the production or provision of ophthalmic products (“Client Information“). We ask that you provide any such information to us in unidentifiable form such that we are not able to associate it with an identifiable individual. Where you provide us with Client Information, you must have provided any notices or obtained any consents necessary for the use and disclosure of such Client Information that you ask us to perform.
Device information may or may not be personally identifiable depending upon whether it is linked to the identity of or could be used to identify the user. We may automatically log information, such as a user’s IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer our Sites. We may collect statistical or non-personally-identifiable information about our users, such as which pages of our Sites are visited, how long a visitor stays on a particular page, the website from which a user came to our Site, which of our advertisements are clicked, whether email we send is opened, or similar such information. We also may collect aggregate information such as the total number of unique or return visitors to our Site, using our application, or visiting a particular page in a given timeframe. We may use this information to measure the use of our Sites and applications and to improve our content.
We may use Google Analytics, a third party provider of analytics tools, or a similar third party service to analyze information about visits to our Site. You can learn “How Google uses data when you use our partners’ sites or apps” at www.google.com/policies/privacy/partners/. For information about opting out of Google Analytics please visit: https://tools.google.com/dlpage/gaoptout.
All of your transferred Information will be handled in accordance with the Protected Health Information (HIPPA) Laws. Under HIPAA, protected health information (PIH) is considered to be individually identifiable information relating to the past, present, or future health status of an individual that is created, collected, or transmitted, or maintained by a HIPAA-covered entity in relation to the provision of healthcare.
Some Internet browsers offer what is referred to as “do not track” mechanisms for browser users to automatically signal privacy preferences to websites that they visit. Our site does not recognize these mechanisms, but you can disable cookies using your Internet browser settings. Please consult your browsers’ help function for information on how to disable cookies. Note that if you disable cookies, certain features of our Site may not function properly.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To communicate with you and to process transactions that you may request, including the use of Client Information to prepare your order in accordance with your order;
- To personalize your experience (your information helps us to better respond to your individual needs);
- To understand how our Site is used and improve our Site (we continually strive to improve our Site offerings based on the information and feedback we receive from you);
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
- To administer a contest, promotion, survey or another Site feature;
- To send marketing communications and to conduct market research, if you opt to receive further communications from us;
- To notify you of any changes with our Site which may affect you;
- For historical, statistical or business planning purposes;
- To prevent fraud and investigate potential misconduct;
- To provide educational opportunities and training certification; and
- To comply with the law and legal process.
We may use the personally identifiable information, and other information (other than Client Information) to compile statistics which are non-specific to you and do not identify you, and to create other aggregated and anonymous information. We may use and disclose such aggregated information to maintain and improve our Site, or for any other purpose we choose.
What choices do you have about how we use your information?
You have a number of choices regarding our collection and use of information through our Sites:
In cases where you are requested to affirmatively provide information, such as to register or to complete a form, or an application, or a survey on our Site, you may decline to do so. Please understand, however, that in some cases certain information is required to complete an application, form or survey, and if you decline to provide the information requested you may not be able to submit the application or request or to use certain functionalities of our Site(s).
If you would like to restrict the placement of cookies on your device, please see the discussion of cookies above.
How do we protect your information?
We implement a variety of security measures to help maintain the safety of your personally identifiable information.
If you use this Site or mobile application, you are responsible for maintaining the confidentiality of any user ID and password or other access credentials that you may be provided. You should notify us immediately if any user ID and password or other access credentials we may issue you are compromised. We are not responsible for your failure to do so, or for any delay in shutting down your account after you make a report, and you are responsible for all actions taken under your user ID and password.
While we take steps to help protect the personally identifiable information we collect, no security measures can provide absolute protection. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described in this policy or as required by applicable law.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your personally identifiable information may also be collected across websites for learning or training purposes.
Access and correction
If you wish to request that we correct, change or remove any information about you that we may have collected, please contact us at email@example.com.
To help protect against fraudulent requests for access to your personally identifiable information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your personally identifiable information before granting access. For example, we may require you to verify your identity before you access your personally identifiable information.
Please note, if the information we have about you is Client Information, typically, requests to access that information we process for one of our clients must be directed to that client.
Opting out of emails
For communications received via email, utilize the “opt out” functionality embedded within the email if you would like to be removed from our mailing list. Even if you opt out, however, we may continue sending certain communications (e.g., responding to an inquiry from you, communications related to a business transaction).
Additional Information for Individuals in the European Economic Area (EEA), Switzerland and the United Kingdom
Additional Information for Individuals in Australia
For Canadian users, specific to orders.vtivision.ca ordering / account management site:
Security of Data
The security and confidentiality of your personal information matters to us. For this reason, Visioneering Technologies, Inc. (VTI) has physical, technical and administrative controls in place to protect your Personal Information from unauthorized access, use, and disclosure. VTI evaluates these safeguards on an ongoing basis to help minimize risks from new security threats as they become known.
Unfortunately, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may use third-party Service Providers or in-house solutions to monitor and analyze the use of our Service.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third-party Sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked Sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these Sites.
Children’s Online Privacy Protection Act Compliance
Our Site, products and services are all directed to people who are at least 13 years old or older. We do not intend or invite people under the age of 13 to visit our Site and we do not knowingly collect or retain personally identifiable information from children under the age of 13.
Visioneering Technologies, Inc.
Attention: Layna L. Mendlinger, Executive Director of Marketing
10745 Westside Way, Suite 200
Alpharetta, Georgia 30005
United States of America
Reviewed & updated December 2020